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Top 6 Soft Skills for Software Testers

If you’re part of a software team, you’ll deal with people every day at work, and how you deal with people on your team is generally a skill in itself.

In this article, you’ll learn about the top 6 skills that software testers, QA engineers, and anyone involved in software really should have to maintain positive team dynamics and project outcomes.  you should have as a software tester.

Let’s get started!


Communication Skills

One of the key competencies for software testers is effective communication. Information has to be explicitly communicated by the tester to the product manager, developers, designers, and sometimes even to customers. This would include written and oral communication as required by the audience. Clear communication will ensure that the testing requirements, bugs, and feedback are properly understood and taken up for correct actions.

For instance, this would comprise detailed bug reports, mentioning how to reproduce the problem, the environment in which it was found, and what potential impacts there are. While communicating with product managers, the most emphasis will likely be toward broader implications based on testing outcomes, and how they align with business goals. In communication with customers, such communication should be non-technical, where clarity is key in order to reassure, give updates, or raise awareness of any issues affecting customers.

These communication skills can be further developed by public speaking and discussion within a team. One can also make sure that he is heard and vividly understood by the other party through active listening and asking questions to seek clarification. Communication is thus important for collaboration, removal of miscommunication, and overall project success.

The key takeaway is the importance of collaboration, clear communication, and asking questions.

Organized and result-driven

Testers should be organized and results-driven. This way, they are guaranteed to have maximum coverage during test activities at different levels and environments, such as the UI, API, or even the backend of an app. Proper documentation should be lean but enough to enable others to follow all activities. Keeping common goals in mind and adhering to a structured workflow will keep testers on the right path, even under tight deadlines.

Here are some of the tips that can be implemented to keep you organized and focused:

  • Prioritize tasks: Remind yourself about the high-priority tasks and focus on them so that critical testing activities may take precedence over others.
  • Use Checklists: Create checklists for the different phases of testing to avoid missing any steps.
  • Maintain Clear Documentation: Any documentation should be clear and concise enough to allow one to understand and replicate steps.
  • Clearly Defined Goals: Beginning every cycle of testing, the testing team and test manager must clearly define the objectives to keep them focusing on desired outcomes.
  • Regular Reviews: Review your progress from time to time so that plans can be adjusted as the project ends.

Problem Solving

One of the most important skills for a software tester is problem-solving. This is important because they have to find and fix problems before passing them on to the developer. If you find a bug, reproduce it and try to trace its root cause. Now, describe this bug report clearly and in a structured way, compare your findings against the product requirements, and propose some possible solutions. This approach fixes the problem very fast and with a far better quality of fix.

Here are some of the tips that can help you enhance your problem-solving skills:

  • Understand the Problem: First, properly analyze the bug to determine its nature and scope. This is the stage of replication of the bug, with as much information as possible to be gathered on it.
  • Apply Testing Techniques: Boundary value testing, equivalence partitioning, and exploratory testing are some of the techniques applied during testing that reflect different aspects of the problem.
  • Leverage Tools and Resources: Except when there is another preference, leverage tools like JIRA for bug tracking, Selenium for automated testing, and debugging tools such as Chrome DevTools. These tools will make your work easier and much faster.
  • Communicate Results Effectively: Clearly report the findings to the team. Always include steps to reproduce, test data, screenshots, and any logs that can help understand the issue.
  • Demonstrate Critical Thinking: Consider the problem from multiple perspectives, challenge assumptions, and consider multiple possible causes. Critical thinking shows that the issue must be broken down step-by-step into all the possible solutions.
  • Learn from Feedback: Listen to and learn from the feedback from the developers and other team members about the approach to problem-solving. Continuous learning and adaptation are the keys to refining skills.

Sixth Sense

As a software tester, you should proactively use skills from previous projects to improve current projects. Experienced testers can anticipate issues and provide useful information to developers early in the process. Using a whole-team quality approach means that quality is everyone's responsibility, not just the testers. By sharing your insights and collaborating with other developers, you contribute to a quality culture involving all team members. This collaborative effort ensures high standards are maintained throughout the development process.

This skill requires you to run analysis on previous projects, documenting lessons learned, and using these insights to anticipate problems and spot potential risk areas early.

Effective communication is crucial for clearly conveying the key findings after your analysis and potential solutions to the team. By engaging with the team early, identifying risks, and continuously learning and adapting, testers can enhance their ability to foresee and mitigate roadblocks, ensuring smoother project execution and higher-quality software.


With the constant changes in business, it's important to adapt to your environment. Projects often face new requirements, altered timelines, and fixes that necessitate retesting previously closed test cases. Team dynamics shift as teammates join or leave, and clients come and go. Your ability to adjust to these changes enhances your effectiveness as a team player.

It is also essential for software testers to adapt to new tools, techniques, and trends. The tech industry constantly changes with new requirements, frameworks, and trends. Software testers need to keep up with these changes, learn new testing techniques, and adapt to new projects. Never settle, and continuously learn new skills to keep yourself updated with industry developments. One way you can do this is by reading testing blogs like the one you’re currently reading. You can also check out other blog posts here.

Teamwork and Collaboration

The right attitude is the key ingredient of good teamwork, particularly while working under pressure. A tester might sometimes encounter situations where he or she has found a bug in a critical feature that requires intensive testing with immediate fixes. Such conditions can trigger tension within the team and pressure from higher-ups. It's essential to approach such challenges positively, focusing on collaboration and clear communication.

Collaboration means working for a common cause. Collaborate with other testers, developers, and even managers in an organization to transfer test objectives, testing techniques, and standard approaches. Support each other through knowledge and expertise transfers and be willing to constantly learn from one another to create a productive and very positive team environment that delivers high-quality software products.


Hopefully, after reading this article, you’ve gained practical tips and strategies for developing these 6 skills, which will lead to improved communication, better problem-solving, and enhanced teamwork in your testing roles.

Victor Uma

Written by Victor Uma

Uma Victor is a Software Engineer, blockchain developer, and Technical writer who loves learning, teaching, and building web tools and applications. He has over four years of experience in the world of web development. He's created content ranging from videos to articles to talks and has published over 143+ pieces of content.